Privacy policy

Last updated 27 October 2026

Troph-e lets sports clubs give their players digital troph-es, and lets players keep and share them. This policy explains what we collect, why, who can see it, and what you can do about it.

Troph-e is run by Troph-e Pty Ltd, ABN [number] ("we", "us"). You can reach us about anything in this policy at support@troph-e.app.

What we collect

When you create an account

Your email address and password. We store your password only in a scrambled form we cannot read back.
A player also gives their name and date of birth. A club admin gives the club's name and sport, and may add their own name later.
Whether your account is public or private, and the roles you hold, such as player or club admin.

From your club

Clubs add their players to Troph-e, often before those players have an account. A club admin may enter a player's name, team, email address and date of birth. When you join a club in the app, you claim that entry and it is linked to your account.

The troph-es a club gives you: the award, its details and the words on the plaque, the artwork, the date, and sometimes a photo of an existing award the club uploaded.
Claims you make for past awards, and the club's answer.
The club's own details: its name, sport, teams, colours and logo.

What you add

Comments you write on troph-es, and reports you make about comments or troph-es.
Feedback you send us, with the page you were on, your browser and your screen size.
When you tap a share button, which button it was and on which troph-e. We never see where you shared it or with whom.

From your device

When you sign in: your IP address and a description of your browser or device, kept with that sign-in to help keep your account secure.
If you turn on notifications: the address Apple, Google or your browser gives us to deliver them, with your browser or device model.
When something goes wrong: the kind of error and where it happened in our code.
Like most websites, our servers keep logs of each request: your IP address, the page you asked for and what you submitted, though never your password, email address, name or date of birth. We use them to keep the service running and secure.

We do not use advertising, analytics or tracking tools, we do not track you across other apps or websites, and we do not sell personal information. We do not take payments in the app.

How we use it

To run your account and sign you in.
To show your troph-es, your cabinet and your clubs' award walls.
To draw each troph-e's artwork, and check it.
To tell you when a troph-e arrives or, in the app, when someone comments on one, if you have turned notifications on.
To keep comments safe: reviewing reports, removing content and barring people who break the rules.
To answer your feedback and fix problems.

Who can see it

Your club's admins see their club's players, troph-es and claims.
Other players at your club see the club's award wall, which names every winner, as a club's honour board does.
Anyone with your club's invite code can see the names of players your club has added who have not yet joined, so they can find and claim their own.
Other players anywhere can find a public account in search by name, see which clubs it belongs to, open its cabinet, and read comments on its troph-es. A private account does not appear in search, and its cabinet cannot be opened. Making your account private does not hide comments you have already posted on other players' troph-es.
Anyone you share a troph-e with can open its picture from the link you share, and the link keeps working.
The Troph-e team can see records in Troph-e to support clubs and players, keep the service working, and review reported content.

A new player account is public if we know the player is 18 or over, and private otherwise, including when a club's records say they are under 18. It stays that way until you change it in Account Settings, at any age.

Services that handle it for us

We use a small number of service providers, and give each one only what its job needs.

Fly.io hosts the app, its database and its logs, in Sydney.
Tigris stores files such as artwork, club logos and award photos.
OpenRouter and the AI models it connects us to draw and check the artwork. To draw a troph-e they receive the words on its plaque (which include the player's name), the team and the age group its name suggests, the club's name and colours, the sport, the award details the club entered, and sometimes a photo of an existing award. They do not receive email addresses or dates of birth.
Apple and Google deliver notifications to phones, and your browser's maker (such as Google, Apple, Mozilla or Microsoft) delivers them to browsers.
Resend sends our emails, such as password resets. It receives your email address and what the email says.
Google Fonts supplies our typeface, so your browser contacts Google when a page loads.

Some of these providers store or process information outside Australia, including in the United States.

Young players

Players of any age can use Troph-e. Because clubs often add young players, we take extra care:

A player account is private unless we know the player is 18 or over.
Nobody under 16 can read or write comments, and nobody can comment on a troph-e belonging to someone under 16.
A parent or guardian can contact us at support@troph-e.app to see, correct or remove a young player's information.

Your choices

See and correct your name and email address in Account Settings. To correct your date of birth or see anything else we hold, contact us. Your club can correct its roster entry for you.
Make your account private in Account Settings.
Turn notifications off in Account Settings in the app, in your phone's settings, or in your browser's settings.
Unlink from a club in Account Settings.
Delete your account from Account Settings, in the app or on the web. If you are the only admin of a club, contact us first so the club is not left without one. Deleting removes your name and date of birth, replaces your email address and password, takes your comments down, removes your notification registrations, and signs you out everywhere. We keep the words of deleted comments, and any reports or feedback you sent, without your name, so that reports can still be dealt with.
What your clubs hold stays with them when you delete your account: their roster entry, claims made on it, the troph-es they gave you (including the name on the artwork) and their award walls. Your club can correct its roster entry. A troph-e already given, and the name on its artwork, can only be removed by us, so contact us.

Keeping it safe

Everything travels over encrypted connections, passwords are stored scrambled, and access to records is limited to the people who need it.

Questions and complaints

Contact us at support@troph-e.app. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we will update the date at the top, and tell you before a change that matters.